IT Service Desk Officer

12049
IT
North Strathfield, New South Wales

October 11, 2018

Imagine…working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

Are you looking to kick start your IT career in a role where we your true customer centric self can shine? What better place to work than Campbell Arnott’s – Fresh thinking, iconic brands and talented people!

What does your next role look like?

Working within an experienced team, the IT Service Desk Officer will be responsible for a range of tasks including monitoring & resolving 2nd level incidents (as well as some 1st level support) from across the Asia Pacific region, escalating 3rd level incidents; documenting frequent problems and their resolutions as well as managing communication with our after-hour’s service desk ensuring all overnight calls are logged.

The nature of the role will also see you train people on new technologies and IT processes, as well as perform onboarding training to our new employees. Therefore, you will need be a strong communicator and be able to build effective relationships cross functionally. You will have a pro-active style, seeking solutions to problems and have the ability to inspire trust with everyone you deal with.

A little about you…

To be successful, we are on the search for someone who ticks the below boxes:

  • Tertiary qualifications in Information Technology, Computer Science or related field
  • Up to two years’ IT Customer Service work experience
  • Advanced skills in Microsoft Office 365, SharePoint, Windows Platform and corporate applications such as Pulse Secure
  • Strong verbal and written communication skills through all levels of the business and job functions
  • A self-confident team player
  • Persistent and resilient
  • Customer centric individual who adapts quickly to change

So, to join our iconic company as we build one of the world’s most extraordinary food companies, apply now!

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.